Spoon

1. What is the Privacy Policy and who does it apply to?

Welcome to SpoonVN. This Privacy Policy applies to SpoonVN services, including SpoonVN applications, websites, software, and related services accessed via any platform or device.

We want you to understand what information we collect, as well as how we use and share that information. Therefore, you should read our Privacy Policy to ensure you use the application in a way that is right for you.

This Privacy Policy explains how we collect, use, share, retain, and transfer information. We believe it is essential for you to know how to control your privacy.

2. What information do we collect?

We may collect the following information about you:

• Information you provide: Data provided when you register for our application and create a profile, such as your email address, phone number, profile picture, etc.
• Your activity: Your activity on our application, including content you click on or like, gifts sent, recordings made, and messages you send.
• Connections: Your followers and their activity on our application.
• Device information: Information from the phone, computer, or tablet you use to access our application, such as device type and application version.
• Off-platform activity: Information about your activities on and off our application, which may include other websites you visit, apps you use, or online games you play.

3. How do we use your information?

Here are some ways we use your information:

• Personalization: To provide a tailored experience, such as suggesting live sessions to watch or communities to join.
• Product Improvement: To improve our products by analyzing how you use them and identifying issues that occur on your device when our application crashes.
• Safety and Security: To prevent harmful behavior and protect everyone on the application we provide.
• Research and Development: To conduct research for the public good, improve and develop our platform, and advance product development.

4. How we share your information

We share your information with the following parties:

• Business Partners: If you choose to register for the application using your social media account details (e.g., Facebook, Google), you provide us—or allow your social network to provide us—with your phone number, email address, username, and public profile. We will also share certain information with the respective social network, such as your App ID, access token, and referring URL. If you authorize a third-party service to access your account, we will share certain information about you with that third party. Depending on the permissions you grant, the third party may obtain your account information and other data you choose to provide.
• Service Providers: We provide information and content to service providers who support our business operations, such as cloud service providers and content moderation services to ensure the app remains a safe and enjoyable place, as well as providers that assist us in marketing our products.
• Legal Reasons: We will share your information with law enforcement, public authorities, or other organizations if required to do so by law, or if such action is necessary.
• Public Profile: Please note that your profile is public; your content may be visible to anyone on the platform and can be accessed or shared by your followers as well as third parties such as search engines, content aggregators, and news sites.

5. How long do we keep your information?

We retain information for as long as necessary to provide our products, comply with legal obligations, or protect our interests or the interests of others. We determine the retention period on a case-by-case basis, considering the following factors:

• Whether the information is needed to operate or provide the product (e.g., maintaining your account).
• The specific feature the information is used for and how that feature functions.
• The duration required to comply with specific legal obligations.
• Whether the information is needed for other legitimate purposes, such as preventing harm, investigating potential violations of our terms or policies, enhancing safety and integrity, or protecting our rights, property, or products.

6. Where do we store your information?

Your information may be stored on servers located outside the country where you live, such as in Singapore, Malaysia, or the United States. We maintain major servers worldwide to provide our services continuously on a global scale.

7. Security of your information

We take steps to ensure that your information is treated securely and in accordance with this policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will use reasonable measures to protect your personal data (for example, by encryption), we cannot guarantee the security of your information transmitted through the platform; any transmission is at your own risk.

We have appropriate technical and organizational measures to ensure a level of security appropriate to the varying degrees of likelihood and severity of risks to your rights and freedoms and those of other users. We maintain and will modify these measures from time to time to improve the overall security of our systems.

Our platform may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

8. Data Deletion and Account Termination

You have the right to request the deletion of your account and any associated personal data at any time. For detailed, step-by-step instructions on how to delete your data, please visit our Data Deletion Instructions.

9. Contact

All questions, comments, complaints, and requests regarding this Privacy Policy should be sent to: contact@spoonvn.com

We will endeavor to resolve your request as soon as possible. This does not affect your right to lodge a complaint with the appropriate data protection authority, where applicable.